Introduction

The Information Technology Infrastructure Library (ITIL) is a set of concepts and practices for managing Information Technology (IT) Service Management (ITSM), IT development and IT operations. ITIL is the registered trademark of United Kingdom’s Office Government Commerce (OGC). IT Service Management (ITSM) derives enormous benefits from a best practice approach. Because ITSM is driven both by technology and the huge range of organizational environments in which it operates, it is in a state of constant evolution. Best practice, based on expert advice and input from ITIL users is both current and practical, combining the latest thinking with sound, common sense guidance.

NIMIS is proud to organize trainings for this world renowned certification on regular basis. The experienced and certified instructors of NIMIS present the difficult concepts of ITIL in organized and understandable manner.

Contents

The ITIL Version 3 best practice is composed of five core disciplines:

• Service Strategy
• Service Design
• Service Transition
• Service Operations
• Continual Service Improvement

These disciplines represent a service life cycle framework that further enhances alignment to the business while demonstrating business value, ROI and enabling IT to solve specific operational needs.

Benefits

Identify the key principles and concepts of IT Service Management.
Identify the benefits of implementing ITIL in an organization.
Know the Service Management processes and how they map to the Service Lifecycle.
Understand the basic concepts and definitions related to the Service Lifecycle.
Identify the activities and roles involved with the Service Lifecycle.
Understand the relationship of each component of the Service Lifecycle and how they map to other components.
Identify the factors that affect the effectiveness of the Service Lifecycle.

Who Should Attend?

This course is for managers and practitioners who have a role both in and around the strategy, design, and implementation and ongoing operation of business IT services and who require an insight into IT Service Management best practice.

Mock Exam

A standardized mock exam at the end of the training is also a partof the program which helps the participants passing the finalcertification exam.

Materials Provided

Course reference manual containing copy of course slides, support documents, exercises and case study, and their solutionsCD containing relevant course materialCourse Certificate